Keeping Small Businesses Competitive through Sharing Best Practices of Global Leaders

(Please note: Spencer’s Biography is below his interview)

IN THE SPOTLIGHT INTERVIEW

BSO: Tell us about the inception of Rand Eye Institute where you are Patient Advocate and Accounting Dept. Specialist for the past 14 years  

SG:

The Rand Eye Institute was formed back in 1978 by founder Dr. William J. Rand, who was the protégé of the late Dr. Gerard out of Baylor Texas.

I decided that I needed a fresh new start away from the city, so I called my aunt who happened to be the administrator of the organization and she told me to come on down.

At the time, I was living with my brother in Queens, NY and I thought whole heartedly that I wanted to be a lawyer and wanted the extra time to study for the LSAT away from everything and make some extra cash on the side.

Fast forward Feb. 2006, I took the LSAT, but decided against law school.

I started to work in the accounting dept. at the office working with claims and billing and really enjoyed it. I never knew how insurance worked coming from an internship/analyst role for a real estate company. It would take some time getting used to. Everyone was great. My team, sweet as sugar, taught me the ins and outs of medical billing.

I worked in the dept. for several months, when I was needed to help with patients.

I didn’t know the first thing about taking care of people from a medical standpoint or using diagnostic equipment to help the doctors further asses the patients. Luckily, I caught on very quickly.  One machine after another, I started to learn and it became second nature to me. I developed better interpersonal skills than what I already had working as a telemarketer back from 2001-2002 for MBNA.

I would like to thank my mentor Josh C. Folds (aka the social banker) for starting me on the path of developing those skills.

Those skills would become even more fine-tuned, laser focused at Rand. You need to have great communication skills when working with people, you just have to. People want to know that everything is going to be alright and we, as an organization, treat each and every patient with care, respect, dignity and honor.

Over the 14 years, I grew as a person, learning new management skills, managing  several technicians, identifying the needs and wants of the patients and doctors, respectively.

I cherish working with people, whether it is in the medical field as an advocate for the patient or client, and for the higher ups as well. I want to take this to the next level whether I stay in healthcare or pursue financial services; during the time I have been working there, I obtained my MBA and MSc in finance to get a better understanding of the business side.

 

BSO: There is no typical day in the world of patient advocacy, especially in the Ophthalmology sector and with the elder population. Share with us your a.m. to p.m. schedule, routine.

SG:

There is no typical day working in medicine. You  see different faces every day, some people are happy, some sad or angry and you need to understand each and everyone one of them, understand them and have the utmost compassion for each and every client and colleague alike.

 

BSO: What are your ‘can’t live without’ apps?

SG:

I like Linkedin because I like to network or facebook, even though I don’t post.  I like to catch up with frineds that have moved away or still live up north.

 

BSO: What are your proudest achievements, professional & personal?

SG:

Wow, interesting question.

Hmmm, well for one, my mother always told me, when you stop learning you’re dead. So obtaining two masters degrees is a big achievement for me.  I also won an award for being with the organization for ten years. Additionally, I have developed some great relationships with people I have and currently work with.

Of course, I cannot forget about the patients. It makes me feel good that I know I am helping them. There have been numerous times that they have thanked me up and down and even requested me to help them out while being seen in the office. It feels good to know that I am making a big difference in people’s lives.

 

BSO: What are your favorite news feeds?

SG:

I really try and stay from the news, but I will catch up on current events, especially with what is going on now.

I look at the financials every day. The VIX, Dow, Nasdaq, Russell 2000 and follow futures on the app CME group, which I was told about by my prof at U of Miami,  Dr. Tie Su, CFA

 

BSO: What are your most rewarding charitable involvements?

SG:

In recent times, I have donated clothing to goodwill, donated money in my mother’s name (she passed away in 2001). My cousin, Dr. David Rand, who is not only my first cousin but a best friend, is a major influence on my life.

I strive to be better as a person, grow with Judaism. I want to be the best person I can be.

 

BSO: You have a Master’s in Finance from University of Miami. You are very passionate about the investment sector. Between your decade plus years as a healthcare professional and your finance credentials, Who has influenced your career the most and what is your future career path, in light of Covid19’s impact on your work ?

SG:

Many people have been a major influence on me.

Josh Folds, who taught me to sell, get out of my comfort zone and shyness.

Miguel Orta,Esqu. taught me while I was pursuing my MBA.

Dr. Tie Su, CFA, Dr. Indraneel Chakraborty both taught investments. I fell in love with options, derivatives, futures, etc.

Dr. Alok Kumar taught me behavioral finance. Understanding how the market moves and how people make choices in investing is very important.

There are so many others. I apologize If I am leaving anyone out. Everyone who I have come in contact with me has had some positive influence on my life.

 

BSO: What is your advice for anyone interested in a career in healthcare /patient advocacy?

SG:

Medicine is a wonderful field, whether pusuing the MD, DDS, RN, technician or any list of personnel who work in hospitals or private offices are pivotal to the frame work of the medical office.

Just to know, after the day is done, when you are laying in bed, looking up, you know that you are making an impact on someone’s life. The patient might not initially know it, but you do.

I am proud that I have been in this field for so long, It has helped me be the person I am today.

I want to thank my Aunt and Uncle, cousins and other family memebers for allowing me the opportunity to make a difference in other people’s lives.

Spencer Goodman’s Biography

For 14 plus years, I have been in Florida, working in the healthcare industry.

I feel well accomplished in my role in the patient advocacy field. I have grown to admire, understand and cherish how many many healthcare professionals put their lives on the line every day to help people. 

During this time, I decided to go one step further with my education, coming from a liberal arts background.  I wanted to step up my game. Through my MBA courses, I have learned about the global perspective of business. 

We live a globalized world and it is even more important to take into effect how culture plays a role in conducting business, whether it is financial, healthcare, education, etc. From global marketing, management and all the way to human resources, I have developed a wealth of knowledge that would guide a company in times of prosperous outcomes to what we are currently experiencing. 

In my current role, I manage several technicians for a small medical practice. Leadership is always an important aspect of business. People rely on leadership skills to get through hard and good times alike. I have the fortitude, compassion and knowledge for consulting healthcare professionals all the way to financial professionals. Additionally, with my MSc in Finance, I want to take the next step in my career, using my wisdom from life, school and work and help the next company reach its goals.

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